What the Information Technology Function Should Strive to Be
Thoughts on my vision for IT
IT/S exist to support people taking action in the real world.
IT matters if it drives efficiency. It doesn’t always mean lower cost, but should increase productivity and customer service.
Leverage mobile. Make services available across both time & place.
Use data to help drive decision-making process. No more ‘rules of thumb’ – what does the data tell us?
Collaborate! What are the partnership / collaboration opportunities with other business units and outside entities?
Increase customer serivce, productivity, service, data-driven decisions.
IT must be driven by what is technologically possible but also by what is strategically desirable.
IT has no inherent value; it must be unlocked.
Continually ask the question, ‘How can IT ensure the success of the business?’